CREDIT RETURNS POLICY
If you are disappointed by the sizing you are welcome to return the item. We will do our best to exchange this for you, but if the requested size isn't available we will issue you a credit. With this credit, you will be able to purchase something else. that you love. The amount of this credit will be less any shipping paid with your order and is valid for 12 months from the date of issue. It can be used as payment for any purchase.
Certain conditions apply;
1) TAGS MUST BE ATTACHED AND THE ITEM MUST BE UNWORN, CLEAN AND ODOR FREE
2) RETURNS MUST BE RECEIVED WITHIN TWO WEEKS (14 days from the date of receiving the goods) OR THE ITEM WILL BE RETURNED TO YOU AT YOUR COST. WE WILL NOT PROCESS RETURNS IF NOT WITHIN THIS TIME-FRAME.
I want to return an item, what do I do?
Just package up the item(s) that you are returning together with the completed Returns Form and a copy of the invoice provided with your order and address it to
Event Merchandise Services
PO Box 302 438
Returns can either be personally delivered to the above address or couriered at your cost. NZ Post does not deliver to our address, therefore deliveries must be made by courier. This also gives you added protection as we can not be responsible for items that are not received.
You MUST INCLUDE a completed Returns Form with a selected reason for the return. Without this information, it is very difficult for us to process returns. There are three valid return codes:
A = Returning in brand new unworn condition for store credit within the 14 day returns time frame.
B = Incorrect item sent - send correct item or issue store/shipping credit if replacement unavailable.
C = Item received is faulty. Email email@example.com and advise us of the fault. A replacement will be offered if available, or a store credit or refund will be offered if the item is no longer available.
PLEASE NOTE: Refunds for faulty items can take up to 5 working days to process.
For returns for credit, once we receive and process your item(s), we will email you with your credit code, which is in the form of a gift card.
Using your gift card credit code is easy! Just hop onto our website and add items you like to your cart as usual. When you get to check out just insert your unique credit code into the block that's located in the top right hand of your screen and click 'Apply' then proceed as you normally do to complete your order.
EXCHANGES: We DON'T DO exchanges, only CREDITS (see above). This is due to the high sell-out rate we have on products.
WARRANTY RETURNS POLICY
Customers are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process. Unfortunately, we cannot cover a fault or damage caused by wear and tear, improper use or accident.
We will adhere to the Consumer Guarantees Act 1993, which states your rights under a set of guarantees that automatically apply between Event Merchandise Services and the customer when a purchase is made.
We will also adhere to the Fair Trading Act 1986, which protects you from being misled or unfairly treated by traders or shops. The Act is here to prohibit misleading or deceptive conduct, false representations and unfair practices. It also sets out when information about certain products must be disclosed to consumers and helps ensure products are safe.
What will we do?
- If the product is under warranty the following steps will apply. We will also credit you the cost of handling and delivery.
- If no replacement is available we will issue a store credit or a refund according to the customer's choice.
We do not provide refunds when an item does not fit or when you don't like an item (please see "CREDIT RETURNS POLICY").